Your Stay at Quinta de Lagos
Here’s all the information you’ll need for your stay. If you have any questions, please don’t hesitate to contact us.
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Meet Your Hosts
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![Smiling man with dark hair and a beard, wearing a light beige shirt, outdoors near a white building with large windows and green trees.]()
Johan
OPERATIONS DIRECTOR & PRINCIPAL GUEST CONTACT
Johan lives on site and is usually your first point of contact. He handles most of the engagement with our guests and is just a message away if you need anything during your stay.
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![A young woman with long brown hair and freckles, wearing a red hoodie, sitting at a wooden table, smiling and resting her head on her hand, in a cozy indoor setting.]()
Gaiana
MARKETING & GUEST CONTACT
Gaiana is the creative force behind our branding and social media. She steps in for guest communication when Johan is off and is always happy to help via message if you have any questions or need support during your stay.
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![A woman with curly hair smiling, wearing an orange blouse and necklace, taking a selfie in a garden with green foliage around her.]()
Vanessa
HOUSEKEEPING MANAGER & GUEST CONTACT
Vanessa manages all aspects of housekeeping and is the creative eye behind many of the small interior design touches that make the space feel extra special. You might also see her around as one of the friendly faces welcoming guests on site.
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![A man wearing a black cap and white shirt smiling in a garden with a stone pathway, green trees, and colorful flowers under a blue sky.]()
Duncan
BACK OF HOUSE & GUEST CONTACT
Duncan supports guest communication when Johan is away and helps manage the behind-the-scenes operations that keep everything running smoothly. Alongside Johan, he also takes care of business management for the property.
Contact us
Standard Operating Hours: 10am-6pm.
Out of Hours support available for urgent matters.
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📞 +351 928 117 060 (WhatsApp (best), or phone)
or contact us through your Booking Portal messenger
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📞 +351 928 111 371
Please use for urgent & emergencies only. At all times, please call the General Support line first.
Emergency Contacts
National Emergency Services
112
If you contact national emergency services for any reason, please let us know so we can assist if possible.
For any urgent issues outside of our regular hours, we will do our best to attend as soon as possible. Please contact the Out of Hours line only in case of an emergency and only if you do not receive a response through the Guest Enquiries & Support line.
The Guest Enquiries & Support line and Booking Portal messages are monitored during business hours.
House Rules
For the benefit of all guests, we politely ask you to observe a few house rules:
Unless agreed with us in advance, the property is exclusively for guests listed in the original booking.
Pets are not permitted on the property without prior arrangement and approval, and must comply with our pet policy.
Smoking or vaping is not allowed inside the property. Smoking is allowed outside (but please consider other guests) and ash, stubs, etc. must be disposed of safely in receptacles provided.
Please do not move furniture from one room to another or use the indoor furniture, furnishings, bath towels, or bed linen outside.
Please lock the doors and close the windows when you leave the property unoccupied.
Please don’t take any bath or pool towels with you to the beach. Beach towels are available for rental upon request.
Please don’t move any items from your property to another property
Please park your vehicles in the designated parking space, ensuring cars do not block access to other properties. Free additional parking is available on request.
Noise levels - please respect our neighbours and other guests, especially between 10pm and 8am. We ask that you do not play loud music anywhere in the estate. Please note that Portugal has very strict noise laws after 10pm allowing neighbours to call the police.
Please use the designated utensils for the BBQ. Be sure to fully extinguish and clean the BBQ after use to prevent any fire risk.
Fireworks, Chinese lanterns, firepits, candles and portable BBQs are strictly prohibited.
If you want to use the services of a third-party supplier (e.g. a chef, beauty treatments, etc. ) then please agree this with us beforehand. Third-party suppliers attending without prior arrangement may be asked to leave. We will not be liable for the activities or behvaiour of third-party suppliers.
Pool Rules
To help keep things safe, peaceful, and fun for all our guests, please follow these guidelines:
No Glass or Breakables Near the Pool
For everyone's safety, glass and ceramic items are not allowed in or around the pool area. If any broken glass/ceramic enters the pool, it must be fully emptied and professionally cleaned, the cost of which may be passed on to the guest responsible. We've provided plastic cups in your accommodation for safe poolside use.
No Diving or Jumping
The pool's maximum depth is 2.5m. For your safety, please don't dive or jump in.
No Loud Music
To maintain the peaceful atmosphere, please don't use loudspeakers in the gardens or near the pool.
No Pets
Pets must remain leashed at all times when in the gardens, and are not permitted in or around the pool area. Any pets found in the pool or ponds may incur additional cleaning or damage charges.
Use the Ashtrays Provided
Please don't throw cigarette butts on the ground or in the grass. Large ashtrays are available near the pool-feel free to move one closer to your sun lounger for easy access.
For Registered Guests Only
The pool is exclusively for guests staying at Quinta de Lagos (unless by prior arrangement and for special event bookings).
Children Must be Supervised
Please supervise your children at all times in and around the pool.
Inflatables & Toys
Complimentary inflatables and pool toys are available for use at your own risk. Please don't use them as flotation devices for non-swimmers.
Local Facilities
Shops
The closest supermarket is Intermarché, just a 3 minute walk away. As you leave the main gates, turn right and then take the first left down a short hill.
Bins
If you need to clear rubbish during your stay, then the nearest bins are 50 metres from the main gate (turn left as you exit the gates).
Hospital
Should you need medical assistance during your stay, the closest hospital is Hospital Terras do Infante, located 5 minutes’ walk away. Please contact us if you need help.
Local Recommendations
Click here to see a full list of our favourite spots around Lagos, including restaurants, cafés, and beaches.
Environment & Sustainability
As eco-conscious accommodation, we’re committed to caring for the environment. As an arid climate, the Algarve is often in a state of drought and we are required by law to conserve water.
Your accommodation is fitted with water-saving taps and slow-drain systems to help reduce water usage. In our gardens, we are only allowed to carry out limited watering (which is why the grassed areas are brown in summer) and have planted native, drought-tolerant species that thrive naturally in the Algarve. We are gradually changing the whole garden to a mix of native Algarvian plants and sustainable covering.
You’ll see areas where wildflowers are left to grow freely to support local pollinators and help preserve biodiversity. Because of this natural approach, our gardens shift with the seasons: lush and green from autumn through spring, then golden and sun-drenched during the dry summer months.
Water & Energy Use
Turn off taps while brushing your teeth
Keep showers short and sweet
Switch off lights, heaters, fans, and air conditioning when not in use or when leaving the room/property
To reduce the need for electric heating or cooling, please follow our ‘Climate Control’ tips below.
We kindly ask all guests to be mindful of the environment during their stay. Small actions make a big difference! Here’s how you can help:
Recycling
Each kitchen is equipped with bins for both general waste and recycling—please separate your rubbish accordingly. If you need to dispose of extra waste, you’ll find public bins (including recycling) on the main road just outside the property.
Climate Control
Warming the Room Up
Each room has a heater for your comfort. You’ll find the user manual in the property. If you need help, please just ask.
To get the best results:
Keep windows and doors closed while the heater is on.
Use the timer setting if you only need the room warm for a set period.
Use the in-built thermostat control, we recommend 20 degrees.
During the day, keep windows closed but open the curtains to let in natural sunlight—it helps warm the room naturally.
Cooling the Room Down
Even in summer, Lagos tends to cool off nicely at night.
When it gets warmer:
Each room is equipped with a fan. Please turn it off when not in use to help conserve energy.
To keep the heat out during the day, close the windows, doors, and the curtains. This helps block the sun and keeps out hot air so that the room stays cooler.
Appliance Guides
Click the revelant button to download the Appliance Guide for your accommodation.
Laundry Facilities
Should you wish to do laundry during your stay, shared laundry facilities are available at the bottom of the gardens. Follow the path past the ornamental ponds, and the laundry is on your right just before the black gate.
Please be sure to remove your laundry promptly once the cycle is finished so others can use the machine.
The Algarve is a drought-prone region and subject to water restrictions. We kindly ask that you be mindful of your water usage while using our laundry facilities. Please avoid washing small loads or running unnecessarily long laundry cycles.
As this is a shared facility, we kindly ask that you help keep the space clean and tidy for everyone, and please use the bins provided.
A drying rack is provided in your accommodation for your convenience.
If you need any help with the machines, please just ask.
Book Direct & Save
Should you find yourself in Lagos again, we’d love to welcome you back!
Get the best rate by booking direct through our website.
Looking for somewhere special to host your retreat or event?
Quinta de Lagos offers a unique & serene setting with flexible property configurations tailored to you.
Click here to find out more, or send us an email events@quintadelagos.com.